General queries
JokerTipp is a modern online gambling platform offering a high-quality gaming experience. Designed with visual comfort in mind, our dark-themed desktop and mobile sites provide easy access to a wide variety of slots, live casino games, and sports betting. With a 7-tier VIP program, ongoing tournaments, and a secure digital infrastructure, we provide a reliable and effortless environment for both new and regular players.
To register, simply click the “Register” button. Enter your email address and create a password to access your profile. You can also sign up using one of the available social networks. Once completed, your account will be ready to use.
If you have already registered on JokerTipp, simply click the “Log in” button and enter your email address and password to access your account. If you registered using a social network, click the corresponding logo to sign in. Please note that your JokerTipp account will be linked to your social media profile.
To change the email address linked with your Jokertipp account, please contact our customer support via the Contact Form or Live Chat from your new email address. For security reasons, you will need to provide your currently registered email address, details about your recently played slots and payment methods used for deposits, and a copy of your ID.
To verify your account, you must submit an identification card and proof of address (such as a bank statement dated within the last six months). This procedure safely authenticates website activity and safeguards customer interests. If you cannot provide these documents, the company reserves the right to suspend your account until your identity is verified.
You can use our convenient search function on the right-hand side of the homepage, under the Checkout. As soon as you start typing the name of a game, the system will automatically show you all matching titles. Additionally, you can use the convenient game provider filter to quickly find and enjoy games from your favorite developers.
Deposits and withdrawals
To make a deposit, navigate to the "Cashier" section in the website menu and click the "Deposit" button. Select your preferred payment system, enter the amount you wish to deposit, and provide the necessary details before confirming. To withdraw your winnings, return to the "Cashier" section and select the "Withdraw" tab. Choose your desired payment method, enter the withdrawal amount, and complete the required details to initiate your payout.
Our project’s minimum deposit amount is €20 for all payment systems.
This depends on the amount you want to withdraw. If the amount is under €499 , requests will be processed within three working days. However, we always try to get your winnings to you as fast as possible. Withdrawals may take longer for the reasons described in the terms and conditions of our website.
When you request a withdrawal, the amount remains in your balance and is available for play for the short time until the payment is confirmed by the payment service. However, if your balance drops below the requested withdrawal amount, the request will be cancelled.
To prevent the casino from being used as a currency converter, Jokertipp casino requires your deposits to be wagered twofold before you can make a fee-free withdrawal. You can either accept the fees or continue playing to complete the necessary wagering requirement. Please see clause 8.11.4 in our Terms and Conditions for more information on this rule.
Once deducted from your balance, money may take up to 24 hours to appear on your card, though it usually processes much faster.
To cancel a withdrawal request, you can:
• Cancel it yourself in the “Payment history” section.
• Contact the Customer Support team to inform them of your decision.
They will forward your request to the finance team to be canceled as soon as possible.
This is not possible. Withdrawals are processed as quickly as possible on a first-come, first-served basis.
Due to payment system limits, withdrawals exceeding the maximum will be split into multiple requests. There is no limit on your total withdrawal amount, and all requests are processed within the timeframes specified on our website.
We do not charge deposit fees. Any difference between your deposit and the amount paid is due to currency conversion by your bank or card provider.
Deposits are processed automatically and completed instantly. However, to ensure security and prevent fraud, a specialist manually reviews every withdrawal request before it is finalized.
Promotions and bonuses
Enjoy our exclusive website reward experience points and earn them automatically by playing slots. For every [amount] wagered, you get +1 point. Exchange points for real money and unlock higher club statuses with more privileges. You can also use your accumulated experience points to purchase various items in our bonus store. Please note that the exact type of points (experience points or loyalty points) awarded is always specified in the terms and conditions of each individual offer.
Get more out of your game with our loyalty points! You can earn them through achievements, bonus programs, and other special promotions on our website. These points can be easily converted into real cash, but they do not increase your profile’s experience level. You can also use your accumulated loyalty points to purchase various items in our bonus store. Please note that the exact type of points (experience points or loyalty points) awarded is always specified in the terms and conditions of each individual offer.
Bonuses are special rewards credited to you as a gift from our site. They can include a wide variety of prizes, such as bonus money with wagering requirements, free spins in various slots, loyalty points, free spins on the wheel of fortune, loot boxes, and other exciting rewards. You can get bonuses through our regular promotions or special events. Detailed information about the prizes and their conditions can always be found in the terms of each specific bonus program. We recommend keeping an eye on our club's newsletters so you don't miss out on tempting offers!
Wagering means meeting the bonus requirements before you can withdraw your winnings. Each bonus has a wagering requirement that determines how much you need to bet. For example, a wager x20 means you must wager the bonus amount 20 times, regardless of the outcome.
Bonus wagering is available only on slot games. The following games accept real-money bets only: Live casino, Table games, Instant games. Bonus funds cannot be used or wagered in these games.
If you request a withdrawal, any unwagered bonus funds will be automatically deducted from your balance. The remaining funds can still be withdrawn as usual — only the bonus amount will be removed.
You can check your wagering progress and the remaining required amount directly in the checkout’s Withdraw tab.
Running out of bonus funds automatically cancels any remaining wagering requirements.
Any Wheel of Fortune winnings are added as bonus funds and must be wagered x30 before withdrawal.
Follow the link in the email and make a deposit on the website. To receive the bonus, the deposit must be made immediately after opening the link. If you don’t receive your bonus, contact our Online Help team for assistance.
Whenever you reach King of Chaos Player status, you receive a spin on the VIP Wheel of Fortune for a chance to win big prizes. The wheel is available for 48 hours after reaching VIP status and can only be accessed on the full website. If you’re using a mobile device, we recommend logging in from a computer.
After activating a bonus and meeting its requirements, a bonus balance is created. Its card shows the bonus amount, wagering requirement, time limit, and maximum transfer amount. You can find it under “Profile” → “Bonus”. If several bonuses are available, all eligible bonus balance cards will be displayed, but only one can be active for wagering at a time. The number of available bonus balances is shown next to “Bonus” / “Bonus balance”:
Web: “In your account” → “Bonuses”
Mobile: Sidebar → “In your account” → “Bonus balance”
To wager a bonus, click “Activate” on its card. The selected bonus will show the “Active” icon, while the others will be marked “Not active”. You can switch between bonuses at any time, with your progress saved. There is no limit to the number of switches. To remove a bonus, click the trash can icon on its card. Bonus balances can also be managed from the game menu:
Web: Game → side menu → “Casino bonuses”
Mobile: Game → Menu → “Casino bonuses”
Once the wagering requirement is completed, a pop-up will confirm the result and show the amount transferred to your real balance. When the wagering period expires, the bonus balance is canceled and removed from the available list. A notification about the expired wagering period will also appear in the message center.
Technical questions
Click “Forgot password?”, enter the email address linked to your account, and follow the instructions in the password reset email you receive.
If the registration email is missing, check Spam or Promotions, or resend it from the Profile menu. It may take up to 30 minutes to arrive. If you still don’t receive it, contact Customer Support.
If you’re not using Chrome, update your browser and Adobe Flash Player if needed. You can also clear your cache, cookies, and temporary files to improve performance.
Chrome / Yandex: Press Ctrl + H → Clear browsing data. Select Cookies and other site data and choose All time.
Mozilla Firefox: Press Ctrl + Shift + Delete. Select the required period, leave only Cached Web Content selected, and click Clear.
Opera: Press Ctrl + Shift + Delete. Select the required period, choose only Cached images and files, and click Clear browsing data.
Safari: Go to Safari → Preferences → Advanced, enable Show Develop menu in menu bar, then select Develop → Empty Caches.
This feature is currently unavailable.
You can request to have your account blocked at any time. However, the information associated with your account cannot be deleted, as some data needs to be retained for security and to ensure the proper use of our services. To stop receiving our emails, simply use the unsubscribe link provided in each message. If you decide to leave us, we’d appreciate it if you could share your reason. Your feedback helps us improve our services.
If a game crashes, stop playing and contact Customer Support immediately. Our specialists will record the incident and submit a compensation request if applicable. Please don’t continue playing after the crash, as this may make it difficult to determine when the issue occurred. Contacting us right away will help us resolve the matter faster.
Other:
If you couldn’t find the information you need, contact us through support@jokertipp.com or via the Online Help button to chat with our Customer Support team.
We always have something exciting for our players, from bonus offers and regular lotteries to daily tournaments. Check your newsletters and the Promotions section for the latest offers. You can also add your phone number to receive updates about our hottest bonuses.